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1Frequently Asked Questions

I have taken the e-learning course, but my status has not changed.

If you take the course from a mobile device (smartphone or tablet), the status will not change correctly.
Please use a PC and check the following operating environment (OS and browser combination) before using e-learning.
　

OS	Browser
Windows 10 / 11	Microsoft EDGE、Google Chrome、Mozilla Firefox
Apple Macintosh 10.x	Safari

As for Mac, only Safari is available; the combination of Microsoft EDGE, Google Chrome, and Mozilla Firefox is not available.
Please note that the OS/browser combination may change from time to time depending on the vendor's support status and other factors.

My e-learning status is “Completed” but I cannot get a certificate.

The decision process for certification is made during the night on the day of completion.
Please check your “Certificate Status” after the next day.

I have newly registered or changed my password, but have not received any e-mail.

Please contact us using the inquiry form so that we can look into the matter.

I would like to stop receiving e-mail distribution service.

Please go to your profile and uncheck the box next to “Do you wish to receive e-mail distribution service?"

I want to unsubscribe from CREDITS.

Please go to your profile and Cancellation from CREDITS.

2Contact Form